:root{--font-display:"Newsreader", "Noto Serif SC", "Source Han Serif SC", "Songti SC", "STSong", "SimSun", Georgia, serif;--font-ui:"Poppins", "Microsoft YaHei UI", "PingFang SC", "Noto Sans CJK SC", system-ui, sans-serif;--font-reading:"Lora", "Noto Serif SC", "Source Han Serif SC", "Songti SC", "STSong", "SimSun", Georgia, serif;--font-mono:"Geist Mono", "Cascadia Mono", Consolas, ui-monospace, monospace;font-family:var(--font-ui);color:#11243b;font-synthesis:none;text-rendering:optimizelegibility;--bg:#f3f7fa;--surface:#fff;--surface-soft:#edf4f8;--surface-quiet:#f8fafc;--text:#11243b;--muted:#5b6c7f;--border:#d8e2e9;--border-strong:#b9c8d4;--brand:#0b4a8b;--brand-strong:#073968;--brand-soft:#e6f0fa;--teal:#14756f;--teal-soft:#e1f3ef;--success:#18774d;--success-soft:#e6f5ed;--warning:#a85d08;--warning-soft:#fff3dc;--danger:#b4232d;--danger-soft:#fff0f1;--shadow:0 5px 18px 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span{color:var(--muted);font-size:.78rem}.topbar-context{color:var(--muted);align-items:center;gap:10px;font-size:.86rem;display:flex}.topbar-context b,.staff-demo-badge{border:1px solid color-mix(in srgb, var(--warning) 35%, var(--border));color:var(--warning);background:var(--warning-soft);border-radius:7px;padding:5px 8px;font-weight:700}.topbar-actions{justify-self:end;align-items:center;gap:8px;display:flex}.icon-button{border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface);cursor:pointer;place-items:center;width:42px;height:42px;padding:0;display:inline-grid}.icon-button svg{width:21px;height:21px}.icon-button:hover{border-color:var(--brand);background:var(--brand-soft)}.icon-button:active,.primary-button:active,.secondary-button:active{transform:translateY(1px)}.role-switch{border:1px solid var(--border-strong);border-radius:var(--radius-control);min-height:42px;color:var(--text);background:var(--surface);white-space:nowrap;align-items:center;gap:8px;padding:0 14px;font-weight:700;display:inline-flex}.role-switch svg{width:19px;height:19px;color:var(--brand)}.workspace{max-width:1540px;min-height:calc(100dvh - var(--topbar-height));grid-template-columns:226px minmax(0,1fr);margin:0 auto;display:grid}.workspace.staff-workspace{max-width:1600px;display:block}.side-navigation{top:var(--topbar-height);height:calc(100dvh - var(--topbar-height));border-right:1px solid var(--border);flex-direction:column;justify-content:space-between;padding:28px 18px;display:flex;position:sticky}.side-navigation nav{gap:6px;display:grid}.side-navigation nav a{border-radius:var(--radius-control);min-height:48px;color:var(--muted);align-items:center;gap:12px;padding:0 14px;font-weight:700;display:flex}.side-navigation nav a:hover{background:var(--surface-soft);color:var(--text);text-decoration:none}.side-navigation nav a.active{color:var(--brand-strong);background:var(--brand-soft)}.side-navigation nav svg{flex:none;width:22px;height:22px}.side-assistant{border-top:1px solid var(--border);padding:18px 6px 4px}.side-assistant>svg{width:25px;height:25px;color:var(--teal);margin-bottom:10px}.side-assistant strong,.side-assistant span{display:block}.side-assistant span{color:var(--muted);margin:6px 0 12px;font-size:.82rem;line-height:1.5}.side-assistant a{font-size:.86rem;font-weight:700}.main-content{min-width:0;padding:26px clamp(20px,3vw,48px) 64px}.demo-notice{border:1px solid color-mix(in srgb, var(--warning) 30%, var(--border));border-radius:var(--radius-control);background:var(--warning-soft);color:color-mix(in srgb, var(--warning) 80%, var(--text));align-items:center;gap:10px;margin:0 0 20px;padding:10px 14px;font-size:.84rem;line-height:1.5;display:flex}.demo-notice svg{flex:none;width:20px;height:20px}.bottom-navigation{display:none}.resident-page{max-width:1120px;margin:0 auto}.page-heading{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:24px;min-height:0;margin-bottom:20px;padding:10px 0 22px;display:flex}.page-heading>div{max-width:760px}.page-heading h1{letter-spacing:-.01em;margin-bottom:9px;font-size:clamp(1.8rem,2.35vw,2.25rem);line-height:1.14}.page-heading p:last-child{color:var(--muted);margin-bottom:0}.context-label{color:var(--muted);margin-bottom:7px;font-size:.78rem;font-weight:600}.heading-symbol{display:none}.section-heading{margin:26px 0 13px}.section-heading h2{margin-bottom:5px;font-size:1.125rem;line-height:1.25}.section-heading p{color:var(--muted);margin:0;font-size:.9rem}.section-heading.compact{margin-bottom:12px}.section-heading.action-heading>a{white-space:nowrap;flex:none}.action-heading{justify-content:space-between;align-items:center;gap:20px;display:flex}.primary-button,.secondary-button{border-radius:var(--radius-control);cursor:pointer;white-space:nowrap;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:10px 16px;font-weight:700;line-height:1.2;transition:transform .14s,border-color .14s,background-color .14s;display:inline-flex}.primary-button{border:1px solid var(--brand);background:var(--brand);color:#fff}.primary-button:hover{background:var(--brand-strong);color:#fff;text-decoration:none}:root[data-theme=dark] .primary-button{color:#081521}.secondary-button{border:1px solid var(--border-strong);background:var(--surface);color:var(--text)}.secondary-button:hover{border-color:var(--brand);background:var(--brand-soft);text-decoration:none}.primary-button:disabled,.secondary-button:disabled{opacity:.56;cursor:not-allowed;transform:none}.primary-button svg,.secondary-button svg{flex:none;width:19px;height:19px}.text-link{align-items:center;gap:5px;font-weight:700;display:inline-flex}.text-link svg{width:17px;height:17px}.back-link{align-items:center;gap:7px;margin-bottom:20px;font-weight:700;display:inline-flex}.next-action{border:1px solid var(--border);border-left:4px solid var(--brand);border-radius:0 var(--radius-card) var(--radius-card) 0;background:var(--surface);box-shadow:none;justify-content:space-between;align-items:center;gap:28px;padding:26px 28px;display:flex}.next-action span{color:var(--brand);font-size:.78rem;font-weight:700}.next-action h2{margin:4px 0 8px;font-size:1.28rem}.next-action p{color:var(--muted);font-family:var(--font-reading);margin:0}.shortcut-grid{border-block:1px solid var(--border);grid-template-columns:repeat(2,minmax(0,1fr));gap:0;display:grid}.shortcut-item{border:0;border-bottom:1px solid var(--border);min-height:92px;color:var(--text);background:0 0;border-radius:0;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:14px;padding:17px 12px;display:grid}.shortcut-item:nth-last-child(-n+2){border-bottom:0}.shortcut-item:nth-child(odd){border-right:1px solid var(--border)}.shortcut-item:hover{background:var(--surface-soft);text-decoration:none}.shortcut-icon{width:36px;height:36px;color:var(--brand);place-items:center;display:grid}.shortcut-icon svg{width:23px;height:23px}.shortcut-item strong,.shortcut-item small{display:block}.shortcut-item 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var(--border);grid-template-columns:repeat(3,minmax(0,1fr));gap:0;margin:0;display:grid}.profile-fields.wide{grid-template-columns:repeat(2,minmax(0,1fr));margin-top:16px}.profile-fields>div{padding:18px 14px 10px 0}.profile-fields dt{color:var(--muted);margin-bottom:7px;font-size:.8rem}.profile-fields dd{margin:0;font-weight:600;line-height:1.55}.consent-note,.boundary-notice{border-radius:var(--radius-card);background:var(--teal-soft);color:color-mix(in srgb, var(--teal) 85%, var(--text));align-items:flex-start;gap:13px;padding:16px 18px;display:flex}.consent-note>svg,.boundary-notice>svg{flex:none;width:23px;height:23px}.consent-note strong,.boundary-notice strong{margin-bottom:4px;display:block}.consent-note p,.boundary-notice p{color:inherit;font-family:var(--font-reading);margin:0}.success-message{border:1px solid color-mix(in srgb, var(--success) 35%, 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12px;line-height:1.55}input::placeholder,textarea::placeholder{color:color-mix(in srgb, var(--muted) 88%, var(--text))}input:focus,textarea:focus,select:focus{border-color:var(--brand);outline:3px solid color-mix(in srgb, var(--brand) 22%, transparent)}.form-grid{gap:16px;display:grid}.form-grid.two-columns{grid-template-columns:repeat(2,minmax(0,1fr))}.form-error,.field-error{border:1px solid color-mix(in srgb, var(--danger) 35%, var(--border));border-radius:var(--radius-control);background:var(--danger-soft);color:var(--danger);padding:12px 14px;line-height:1.5}.field-error{margin:-5px 0 16px;font-size:.86rem}.form-actions{justify-content:flex-end;gap:10px;display:flex}.confirmation-page{max-width:820px;margin:0 auto;padding-top:12px}.confirmation-page>header{align-items:flex-start;gap:18px;margin-bottom:24px;display:flex}.confirmation-page>header>svg{border-radius:var(--radius-card);background:var(--brand-soft);width:56px;height:56px;color:var(--brand);flex:none;padding:12px}.confirmation-page h1{margin-bottom:7px;font-size:clamp(1.6rem,3vw,2.2rem)}.confirmation-page header p:last-child{color:var(--muted);margin:0}.change-review{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);margin-top:18px;padding:24px}.change-review .summary-header>span{color:var(--muted)}.change-review dl{margin:0}.change-review dl>div{border-top:1px solid var(--border);grid-template-columns:150px minmax(0,1fr);gap:18px;padding:17px 0;display:grid}.change-review dt{font-weight:700}.change-review dd{grid-template-columns:62px 1fr;gap:6px 12px;margin:0;display:grid}.change-review dd small{color:var(--muted)}.change-review dd strong{color:var(--brand-strong)}.confirmation-actions{justify-content:flex-end;gap:10px;margin-top:20px;display:flex}.confirmation-expired{border:1px solid color-mix(in srgb, var(--warning) 35%, var(--border));border-radius:var(--radius-card);background:var(--warning-soft);color:var(--warning);gap:12px;padding:20px;display:flex}.confirmation-expired>svg{flex:none;width:24px;height:24px}.confirmation-expired p{margin:5px 0 0}.handoff-form{margin-top:18px}.checkbox-row{grid-template-columns:auto minmax(0,1fr);align-items:flex-start;gap:10px!important}.checkbox-row input{width:20px;min-height:20px;margin-top:2px}.handoff-form>.primary-button{justify-self:start}.handoff-draft{border:2px solid var(--brand);border-radius:var(--radius-card);background:var(--surface);margin-top:22px;padding:24px}.handoff-draft .summary-header>svg{width:30px;height:30px;color:var(--brand)}.handoff-draft dl{grid-template-columns:180px minmax(0,1fr);gap:12px 18px;margin:0 0 18px;display:grid}.handoff-draft dl>div{display:contents}.handoff-draft dt{color:var(--muted)}.handoff-draft dd{margin:0;font-weight:600;line-height:1.6}.handoff-draft ul{border-radius:var(--radius-control);background:var(--surface-soft);margin:0 0 18px;padding:15px 18px;list-style:none}.handoff-draft li{align-items:flex-start;gap:8px;padding:5px 0;display:flex}.handoff-draft li svg{width:18px;height:18px;color:var(--success);flex:none;margin-top:2px}.boundary-copy{color:var(--warning);font-weight:600}.manual-copy{gap:7px;margin-top:14px;display:grid}.conversation-home-heading{margin-bottom:16px}.conversation-home-grid{border:1px solid var(--border);border-radius:var(--radius-card);background:var(--surface);grid-template-columns:minmax(0,1.85fr) minmax(270px,.72fr);display:grid;overflow:hidden}.conversation-panel{border-right:1px solid var(--border);flex-direction:column;min-width:0;min-height:590px;padding:22px;display:flex}.conversation-panel-header{border-bottom:1px solid 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var(--brand);border-radius:var(--radius-control);background:var(--brand);color:#fff;cursor:pointer;place-items:center;width:48px;height:48px;padding:0;display:grid}:root[data-theme=dark] .conversation-composer button{color:#081521}.conversation-composer button:disabled{opacity:.45;cursor:not-allowed}.conversation-composer button svg{width:22px;height:22px}.conversation-context-panel{background:var(--surface-quiet);flex-direction:column;min-width:0;padding:24px 22px;display:flex}.conversation-context-panel>section:first-child{flex:1}.context-panel-title{align-items:center;gap:9px;margin-bottom:17px;display:flex}.context-panel-title>svg{width:22px;height:22px;color:var(--brand)}.context-panel-title h2{margin:0;font-size:1rem}.confirmed-fields{margin:0}.confirmed-fields>div{border-bottom:1px solid var(--border);padding:11px 0}.confirmed-fields dt{color:var(--muted);margin-bottom:4px;font-size:.75rem}.confirmed-fields 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